I messaged a lot of owners who failed to reply. This nearly put us off Camptoo altogether, but luckily Nigel & Sandra replied quickly and we had a great time. I’m not sure why people go to the trouble of listing their vehicle only to then ignore queries from potential renters. Camptoo were good, and all communication was very clear. Customer support was good when I needed help getting my driver’s license details uploaded correctly.
How does hiring a campervan or motorhome with Camptoo work?
Find an amazing motorhome or caravan
Choose a caravan or motorhome from our wide range that suits your holiday needs to make it that extra special. You can apply filters such as pick-up location, product types and the number of berths.
The advertisements give you a good overview of the caravan or motorhome, with pictures, descriptions and features. If you see something interesting, you can save it as a favourite to easily find it again the next time you are on Camptoo.
Ask a question or request a non-binding reservation
There are two ways to contact the owner of a motorhome or caravan via Camptoo: you can start a conversation by clicking the "Send message" button in the ad or you can directly "Request a reservation". If you’re still looking around, it is best to use the "Send message" option. Our owners are happy to answer your questions.
Once you have decided which motorhome or caravan you want to use for your holidays, it is best to "Request a reservation". The owner can then accept or reject your reservation. Even after the owner accepted your reservation request, you can still request other vehicles or even cancel the reservation. The reservation is only complete and final once you have made a payment.
Complete your reservation
Once the owner has accepted your reservation request, you can complete your reservation request. Finalize the simple verification procedure by updating your profile and fill in all the necessary details. Next, confirm your reservation by proceeding to the checkout. Complete your reservation request by paying a first installment of 50% of the total booking via our secure checkout process. 8 weeks before pickup we will send you a reminder to pay the balance.
Camptoo will transfer the funds to the owner once you have picked up your motorhome or caravan. This will guarantee that the motorhome or caravan will be there for you.
Please note: as long as you have not completed the reservation request, fellow travellers are still able to book the same vehicle for the same period. By completing the reservation request you agree to the terms and conditions of the hire.
Authorize the security deposit
You have to authorize the security deposit of €500 per caravan or €1000 per motorhome at least one day before your departure. If nothing happens during the trip, the security deposit will be refunded once your trip is over. If you want to insure your security deposit you can find proper excess reduction insurance here.
It can occur that you need to cancel your booking. In that case the cancellation policy will apply. We advise to get a travel insurance that properly covers you in case you would need to cancel your trip.
Our renters on Camptoo
John about Camptoo
Gerard about Camptoo
Although use of the website was really easy, I was a bit confused by the explanation for the various insurances. I think that could be more clearly managed.
Rui about Camptoo
Great website. One thing that could be improved is to show only the vans available on the dates we choose initially. I had the impression that when I picked the dates on the first search some campervans were not actually available on those dates... I may be wrong. Also, it is not clear at beginning what price actually are we paying because of the insurance deduction that comes after on the reservation process. Keep up the good work.
Our renters on owners
Martin about the camper of Nic
Had a wonderful time in the van and its very well equipped with all the little extras you could need. We had never done this before and found it a great assett to be guided on its hire and use by Craig & Nicola. Would recoomend to anyone :)
Steven about the camper of Dylan
Communication with Dylan regards to renting this camper was nothing but excellent! Dylan offered a professional service from start to finish. The camper was in brilliant condition and came with all the necessary extras (ie, electric hook up). We had such a good time using this camper and would defiantly book again in the future. Smiles all round!
Dan about the camper of Eddie
We enjoyed good communication from Eddie, who was very friendly and helpful. The camper was exactly as expected, and was in perfect 'as new' condition. Everything worked well - and we enjoyed a comfortable trip to France. Eddie was on hand and responded quickly when we ran into a technical issue (user error). The camper comes with everything you need to have a comfortable stay, including BBQ, table, chairs - you name it! We would highly recommend renting with Eddie. Thanks for helping us have a great summer break. We will see you again for sure. :)