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Luxury glamping for two!

Hobby 750 | (3 ratings)

St. Asaph, Wales, United Kingdom

About the owner

Owner Robin

Responds within 4 hours
Responds to 100% of messages
Accepts 83% of requests

Features

Length:
8 m
Width:
2.6 m
Height:
2.8 m
Year built:
2003
Max. weight motorhome:
4500 kg
Included travel distance/week:
1000 km
Engine:
Ducato 2.8 tdi
Fuel:
Diesel
Transmission:
Manual transmission
Driver licence:
C1
Berths:
2
Seats:
4
Seatbelts:
4
Seats while driving:
4

Description

Facilities

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House Rules

No smoking
Pets allowed
No children
Snow destinations not allowed
Festivals not allowed
Non-British license allowed
Minimum age: 25 years

Insurance

Cover
Comprehensive
Policy territory
Europe
Included
Breakdown service

Deposit

The deposit for this camping vehicle is €1,250. The deposit will be returned to you after the rental period.

3 Ratings

Jill
2/05/2021
Booked for 5 nights.
Van very very large. Its an older van, but was very clean and tidy.
Shower only 1min 40 seconds of hot water....
On third morning of holiday, fuse blown and all hot water dumped. Battery red hot.
Informed by owner to keep an eye on it...
Upon arrival at second location, hook up attached, however, at about 1800hrs, went to check said battery, which was red hot, and oozing battery acid.
Contacted owner, who told us to disconnect battery ourselves. With no mechanical knowledge, or tools.
Had to ask fellow camper....
Once battery disconnected, owner told us not to attach hookup in case second leisure battery over heated also. And he would contact RAC.
As a result, we were left without heating, water, or lights, overnight, from 1800 to 0900 following morning.....
An it was flipping freezing.....
RAC unable to attend due to no day light and the dangers of messing with an overheated battery in darkness.

Following morning, RAC tipped up, to inform us the battery was ‘f... Ed’...... his words.

The solution was two cable ties and a straw, to ensure water supply, and it not being continuously dumped due to blown fuse.
Three following days, were very uneasy, as we were constantly checking the second battery in case of overheat.
We remained as we were on hookup and not directly connected to battery, but it ruined holiday. Plus we also lost a nights rental for hook up.

Owner appeared uninterested in out plight, saying, well it could have happened to anyone, that’s motorhome camping.

The battery was obviously a serious concern to owner, as he stated his heart was racing and he didn’t eat for two days...

It completely ruined the holiday.

We believed we should have been appropriately compensated, but were only offered one night by the owner. Saying, well take it to Camptoo for mediation.

This experience has completely ruined our holiday.
Having now spoken to reputable hire company, I would never use this site or privately owned vans again. You have no comeback and are pretty much left to sort the issues out yourself.

Robin
Reply from Robin:

Thank you for taking the time to write a review. We are genuinely sorry for any inconvenience you have experienced.

We always want our guests to have a terrific time. Unfortunately, on this occasion something outside our control went wrong.

There are elements of your review that we feel do not correspond with our understanding of the timeline of events and our handling of the repair response.

It is challenging to provide immediate support and speedy repairs at a distance. Despite many text messages, phone and video calls to establish the issue and provide a solution, we accept that this may not have happened as quickly as you expected and that you were inconvenienced for one of your five nights. In this case your remote location and implications of covid-19 impacted on the RAC response time.

Given that the situation was remedied within 24 hours and that you then chose to continue your holiday, we felt that your request for a 100% refund was unwarranted.

As we could not reach an agreement on your return, we then suggested that Camptoo mediate a fair outcome.

Kind regards,

Robin

May 2021

Stephen
22/09/2020
The motorhome was very clean, comfortable and well equipped.The hand over was extremely informative and useful. There was also an in-depth manual to hand with instructions for everything about the motorhome. Robin and Rebecca were very accommodating and put us at ease on our first adventure! Secure indoor parking for our vehicle. We would definately recommend and would use again in the future! Thank You for our bottle of fizz!

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