At Camptoo the owners can choose from 3 different standard cancellation policy options. As a renter you will always see the cancellation policy applicable to the advertisement. It's fully transparent and both parties know what to excpect if a cancellation occurs. If you wish to cancel your booking unexpectedly you can do so by sending a cacellation request to firstname.lastname@example.org. The following applies to each cancellation policy options:
Any pick up, drop off or cleaning fees will be refunded;
The Camptoo booking fee and service fee (included in the total rental price) will NOT be refunded;
The booking is only cancelled after you received a written confirmation and cancellation note by Camptoo;
Camptoo is happy to help and mediates if both owner and renter ask Camptoo to do so;
Different policies apply if the motorhome or caravan do not meet the features and characteristics set out in the advertisement. In this case please check the rental conditions.